Delivery territory

Orders can be delivered in the countries listed in the Shipping policy section of the Website. If the Customer requires delivery to a territory other than those listed, he/she can contact Customer Service. However, the Seller can only meet this request if it is technically possible and the Customer agrees to bear all the resulting costs which will have been indicated by the Seller in advance.

Delivery times

From Monday to Friday, orders confirmed before 12 p.m. (midday) CET and paid by card are handled during that day. Orders confirmed after 12 p.m. (midday) CET are handled on the first working day after the date of the order. Orders confirmed on Saturdays, Sundays or public holidays in France are handled on the Monday or first working day after. Delivery times are expressed in working days and vary according to the destination (working days are days actually worked in the company, which excludes Saturdays, Sundays and public holidays).

Terms of delivery

The Seller has appointed different carriers to transport products ordered. The Customer must sign the delivery note issued to him/her by the carrier on delivery. If it is not possible to deliver the order to the Customer (Customer not in, address wrong or cannot be found, Customer has not provided necessary entry codes, inability to access delivery address, etc.) the carrier leaves to the Customer a note stating that he attempted to deliver the parcel and indicating the procedure to retrieve the parcel. More often, carriers attempt to deliver the parcel 2 or 3 more times at the delivery address and/or indicate the closest depot to the delivery address from which the parcel may be picked up. If the delivery is still impossible, the parcel is returned to the Seller and kept by him for 30 calendar days at the Customer’s disposal. Orders can’t be partially delivered. An unavailable product will be shipped within the 30 days from the order, if it is the case, the customer will be informed by e-mail.

Inspection on delivery

On delivery, the Customer shall inspect the products and packaging to check whether the products are damaged or not. If the products are damaged, the Customer shall refuse the delivery and the Seller will reimburse him/her for the full price of the damaged products as well as the delivery costs within 7 days after the Seller has received the damaged products and recorded their return.

Transfer of risks

The risk of loss or damage of products ordered is transferred to the Customer when he/she, or a third party designated by him/her, takes physical possession of the products ordered. However, the risks are transferred to the Customer at the time of delivery (on the agreed date) if the Customer, or a third party appointed by him/her, clearly does not take the reasonable measures necessary to take physical possession of the products ordered.

Tracking of order

When ordering, the Customer is given an order tracking number. With this number, the Customer can obtain information about the progress of the delivery of the order via the website of the carrier nominated by the Seller, in the section for tracking parcels. The Customer is given the address of the carrier’s website in the order confirmation e-mail. The Customer can also contact the Customer Service if he/she has any questions relating to the tracking of his/her order.

Right of withdrawal

The Customer has a period of 30 days from the date on which he/she takes physical possession of the products ordered to return the product(s) at his/her cost. The returned product(s) have to be sent at the latest on the 30th day after which he/she took physical possession of the product(s). The Customer can return products ordered with no reasons given, provided that the products are intact and complete, are not stained or dirty and have not been washed or worn, in the original undamaged packaging. In the case of partial deliveries (several products ordered at the same time by the Customer and delivered separately), the withdrawal period starts from the delivery of the last product ordered. When the product consists of batches or several items, the withdrawal period starts from the delivery of the last batch or last item. The Customer informs the Seller of his/her decision to return the products before the end of the withdrawal period by sending the products back to the Seller along with the withdrawal from attached to the delivery note. The sending of either the withdrawal form or the products before the expiry of the withdrawal period must be provable (for example in the form of a postal receipt). Concerning items on sale or on free promotion, the Customer has a period of 7 days to return the products after the day on which he informed the Seller. The Customer only bears the direct costs generated by the return of the products. The Seller will reimburse the Customer for the full price of the products returned, excluding the delivery costs, using the payment method utilized to place the order as soon as possible and at the latest within 14 days after the date on which the Seller received the Customer’s withdrawal notice and the product(s). The period begins when the Seller receives the notice of withdrawal or the products. In general, for the computation of time, the day of receipt of the notice of withdrawal or the products shall not be counted as part of the period. If the last day of this period falls on a public holiday, a Saturday or a Sunday, the period shall end on the first working day thereafter. However, reimbursement will only be made when the products returned have been received by the Seller. The Customer is responsible for the return of the products until they are received by the Seller. Therefore, the Customer is strongly advised to return the products by a means allowing him/her to track his/her parcel.

Returns Process

After receiving the products, if the Customer would like to withdraw the contract, he/she can follow the simple steps below:

  1. Write an e-mail to the customer service :
  2. Pack all returned product(s) with the invoice and the completed Returns Form in a secure carton or reuse the original packaging. All product(s) have to be securely enclosed in a package as the Seller cannot accept damaged product(s).
  3. Send to : FRENCHLOG – RV DISTRIB – 21 Rue de la Rabotière, 44800 Saint-Herblain, France.
  4. For security and peace of mind, the Seller strongly suggests sending insured registered post as we are not liable for loss of returned parcels.
  5. Once received in the warehouse, the returned product(s) will be inspected and processed within 8 working days. TACS WATCH will send an e-mail to inform the Customer about the modalities for the refund or the exchange of products.

No return can be made in person.