Warranty, After-Sales Service and Customer Service

Warranty, After-Sales Service and Customer Service

After-sales service

TACS WATCH has several repair centres around the world to handle after-sales service.

For any question, please contact us by e-mail: contact@tacs-watch.com

Please include in your e-mail:

  • Your full name
  • Where you live (city & country)
  • When and where you bought your watch, and whether it is still under warranty
  • Your watch reference: it is engraved on the case back or printed on the warranty card, and starts with TS
  • A description of the problem, with photos if possible

We will reply within 48 hours, excluding weekends and public holidays.

Our FAQ may also help you.

You can also contact one of our official retailers: TACS retailers.

TACS Watch customer service

TACS customer service is available to answer all your questions Monday to Friday, 9am to 6pm (CET).

You can contact us by e-mail: contact@tacs-watch.com

We will process your request within 48 hours, excluding weekends and public holidays.

2-year international warranty

Under the TACS WATCH warranty, any TACS watch with a manufacturing defect will be repaired free of charge. The warranty certificate must be duly completed, stamped and signed by the authorised TACS distributor/retailer or, failing that, accompanied by the purchase invoice.

The following are not covered by the TACS WATCH warranty:

  • any damage resulting from improper or insufficient care, an accident or normal wear and tear;
  • the dial, the mineral glass, the case, the strap, the battery, the strap loops or any other accessory sold with the watch or included in the packaging;
  • any claim for damage or injury caused directly or indirectly by wearing a TACS watch;
  • a functional failure of the watch due to a flat battery;
  • a loss of water resistance after contact with water deeper than 50, 100 or 200 metres (depending on your watch model), OR after operating a button or the chronograph under water, OR damage caused by alcohol or detergent, OR significant damage or corrosion on the watch.

Customers requesting additional services, or unable to present a valid warranty certificate, will be charged a service fee by RV DISTRIB.

All the information above is technical information and remains subject to final approval by RV DISTRIB. Any case not covered by the list above will be handled individually. The information in this document is the property of RV DISTRIB and may not be reproduced without its permission.

Every TACS watch is covered by a 2-YEAR INTERNATIONAL WARRANTY against any defect in materials and workmanship. This warranty covers all parts except the battery and the other items listed above.

We cannot be held responsible for any damage caused by owning or using the watch.

If a watch needs to be exchanged, RV DISTRIB will do its best to satisfy you and replace it with an identical model.

If your watch fails due to a defect in materials or workmanship, please send it back to us with the completed warranty coupon (stamped by the shop) and proof of purchase, clearly describing the defect.

This limited warranty is void if the defect is due to misuse or improper use of the watch.

If you bought your watch from an authorised retailer, please contact them first: they will handle the return procedure.